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Last week before I headed out of town, I rec'd an email from PayPal. You will never guess what it was! It was from Super Star Nail Lacquer! Out of the blue and weeks later, they REFUNDED me $6.95 for an overcharge in shipping. I don't know what finally brought that on, because like I say this was weeks after the initial contact about the pricey shipping. I have to think maybe my post and all of my lovely readers comments had a little something to do with it.
And while I know $6.95 is such a small amount, I mean really, $7.00 is going to make or break anything, I do appreciate that Super Star finally did the RIGHT thing and refunded me the money that they admitted was by their error. However, I can't help but think how much more positive this would have been, if they would have done this weeks ago when I contacted them.
Good customer service is priceless!
6 comments:
I feel like it doesn't matter if it was $2. They should had did the right thing ASAP!
lol It's about time.
I'm glad they did this. Maybe they read your blog.
RAI - I agree! I'm just glad that they did refund the money, it just would have shed a better light on their company if they did it quicker.
SMOOCHIEFROG - Did you get your goodies yet?
When I sent them an email asking why their shipping was so high, I todl them about my blog and that several readers had left comments, so I am pretty sure that they read it.
Psh I'd take an extra dollar if they were refunding my money. Hell that dollar would go towards some new stuff! Hahah I'm a cheap-o so any money is good with me.
That's so awesome, Brooke! I'm glad they did something, you're right about the customer service part!
XOANNIE - Thanks! I Hear ya :)
NESSA - I agree! I always spread the word aswell as other bloggers have done when they get really good customer service!
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