Thursday, March 12, 2009

WELL, WELL, WELL. . . .


Last week before I headed out of town, I rec'd an email from PayPal. You will never guess what it was! It was from Super Star Nail Lacquer! Out of the blue and weeks later, they REFUNDED me $6.95 for an overcharge in shipping. I don't know what finally brought that on, because like I say this was weeks after the initial contact about the pricey shipping. I have to think maybe my post and all of my lovely readers comments had a little something to do with it.



And while I know $6.95 is such a small amount, I mean really, $7.00 is going to make or break anything, I do appreciate that Super Star finally did the RIGHT thing and refunded me the money that they admitted was by their error. However, I can't help but think how much more positive this would have been, if they would have done this weeks ago when I contacted them.



Good customer service is priceless!

6 comments:

Rai said...

I feel like it doesn't matter if it was $2. They should had did the right thing ASAP!

lol It's about time.

Smoochiefrog said...

I'm glad they did this. Maybe they read your blog.

Brooke said...

RAI - I agree! I'm just glad that they did refund the money, it just would have shed a better light on their company if they did it quicker.

SMOOCHIEFROG - Did you get your goodies yet?

When I sent them an email asking why their shipping was so high, I todl them about my blog and that several readers had left comments, so I am pretty sure that they read it.

xoannie said...

Psh I'd take an extra dollar if they were refunding my money. Hell that dollar would go towards some new stuff! Hahah I'm a cheap-o so any money is good with me.

Nessa said...

That's so awesome, Brooke! I'm glad they did something, you're right about the customer service part!

Brooke said...

XOANNIE - Thanks! I Hear ya :)

NESSA - I agree! I always spread the word aswell as other bloggers have done when they get really good customer service!

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