Thursday, March 12, 2009


Last week before I headed out of town, I rec'd an email from PayPal. You will never guess what it was! It was from Super Star Nail Lacquer! Out of the blue and weeks later, they REFUNDED me $6.95 for an overcharge in shipping. I don't know what finally brought that on, because like I say this was weeks after the initial contact about the pricey shipping. I have to think maybe my post and all of my lovely readers comments had a little something to do with it.

And while I know $6.95 is such a small amount, I mean really, $7.00 is going to make or break anything, I do appreciate that Super Star finally did the RIGHT thing and refunded me the money that they admitted was by their error. However, I can't help but think how much more positive this would have been, if they would have done this weeks ago when I contacted them.

Good customer service is priceless!


Rai said...

I feel like it doesn't matter if it was $2. They should had did the right thing ASAP!

lol It's about time.

Smoochiefrog said...

I'm glad they did this. Maybe they read your blog.

Brooke said...

RAI - I agree! I'm just glad that they did refund the money, it just would have shed a better light on their company if they did it quicker.

SMOOCHIEFROG - Did you get your goodies yet?

When I sent them an email asking why their shipping was so high, I todl them about my blog and that several readers had left comments, so I am pretty sure that they read it.

xoannie said...

Psh I'd take an extra dollar if they were refunding my money. Hell that dollar would go towards some new stuff! Hahah I'm a cheap-o so any money is good with me.

Nessa said...

That's so awesome, Brooke! I'm glad they did something, you're right about the customer service part!

Brooke said...

XOANNIE - Thanks! I Hear ya :)

NESSA - I agree! I always spread the word aswell as other bloggers have done when they get really good customer service!

Related Posts Plugin for WordPress, Blogger...
This policy is valid from 07 December 2009

This blog is a personal blog written and edited by me. For questions about this blog, please contact

This blog does not accept any form of cash advertising, sponsorship, or paid topic insertions. However, we will and do accept and keep free products, services, travel, event tickets, and other forms of compensation from companies and organizations.

This blog abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this blog. That content, advertising space or post will be clearly identified as paid or sponsored content.

The owner(s) of this blog is compensated to provide opinion on products, services, websites and various other topics. Even though the owner(s) of this blog receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this blog are purely the bloggers' own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.

This blog does not contain any content which might present a conflict of interest.

To get your own policy, go to